Refund policy.
How to request a refund, how cancellation works, and what happens to your local records. Last updated November 11, 2026.
Live purchases are not available yet. This page describes the refund arrangements being prepared for public launch. Paddle Sandbox transactions are tests and do not create real charges.
Operator: yuyuze · Company: yuyuzefa.
Product support and refund requests: no_reply@yuyuzefa.cn.
Our 14-day refund window.
For live purchases, you may request a full refund within 14 calendar days after a successful payment. This includes the first subscription charge after a trial, each monthly or annual renewal, and a one-time lifetime purchase.
The 14-day period starts from the charge date, not from installation or the beginning of a free trial. This is Tabnivo's own refund commitment, in addition to any mandatory rights you have.
Requests outside any voluntary refund window may still qualify under applicable law, Paddle's policies, or circumstances such as a material product defect. We do not exclude rights that applicable law requires us to provide.
Requesting a refund.
Contact our published support address and include your checkout email address and Paddle receipt or transaction reference so the payment can be identified.
Operator: yuyuze · Company: yuyuzefa.
Product support and refund requests: no_reply@yuyuzefa.cn.
You can also follow the support link in your receipt or visit Paddle buyer support. You do not need to send your bookmarks, browsing history, backup files, or payment card details to request a refund.
We review requests under this policy and arrange eligible refunds through Paddle. Paddle handles the payment refund and any required transaction checks. Processing and bank posting times vary; we do not promise a fixed arrival date.
Cancellation is separate.
Monthly and annual plans include a seven-day free trial with a payment method required. Cancel before the trial ends if you do not want the first subscription charge.
Cancel through the subscription management link in your Paddle receipt or through Paddle buyer support. Cancellation prevents future renewals but does not automatically refund an earlier payment.
If you want both a refund and an end to future renewals, request both and check the subscription management page for the effective cancellation date. A refund request alone does not confirm that future renewals have been canceled.
Access and local records.
A refund ends the paid access associated with the refunded purchase or billing period. It does not remove unrelated paid access that you may still hold.
Free manual cleanup, link checks, protection, local recovery, and backup exports remain available. Local records stay subject to their normal retention and storage limits; refunding a purchase does not itself delete your bookmarks or recovery records.
See the recovery limits and Privacy Policy for details.
Your statutory rights.
This policy adds to, and does not restrict, mandatory withdrawal rights, consumer guarantees, or remedies available under applicable law. Paddle's Buyer Terms and Paddle's Refund Policy also apply to transactions handled by Paddle.
Read our Terms of service and planned pricing for the rest of the offering.